AI Eployee for MSP
Talk to PSAs, control RMMs, automate SOPs - all within Microsoft Teams
Integrated with
Talk to PSA & RMM
Single pane of glass for the service stack
Single pane of glass for the service stack
Single pane of glass for the service stack
Triage Incoming Tickets
Enrich incoming tickets based on pre-defined rubric into correct categories
Analyze Ticket Trends
Understand what types of ticket occur frequently, and which category is taking long
Retrieve Internal Policy
Retrieving client configuration while on-site or on-call with clients to expedite resolution
Monitor SLA Breaches
Stay updated when getting close to SLA breaches
Human Technician
Automation
Automation with human in the loop
Automation with human in the loop
Automation with human in the loop
Train Bumblebee to perform the repetitive tasks, with human technicians in the loop to approve actions
Train Bumblebee to perform the repetitive tasks, with human technicians in the loop to approve actions
Train Bumblebee to perform the repetitive tasks, with human technicians in the loop to approve actions
Update documentation and category after closing a ticket
Update documentation and category after closing a ticket
Update documentation and category after closing a ticket
Triage and trigger pre-defined automation workflow
Triage and trigger pre-defined automation workflow
Triage and trigger pre-defined automation workflow
Diagnose issues by pulling in data from RMMs and PSAs
Diagnose issues by pulling in data from RMMs and PSAs
Diagnose issues by pulling in data from RMMs and PSAs
Automate simple use cases such as user onboarding
Automate simple use cases such as user onboarding
Automate simple use cases such as user onboarding
Wave goodbye to
Breached client SLAs
Bounce between tabs
Not finding good techs
Mis-categorized tickets
Technician burn-out
Non-standardized triaging
Institutional knowledge
Breached client SLAs
Bounce between tabs
Not finding good techs
Mis-categorized tickets
Technician burn-out
Non-standardized triaging
Institutional knowledge
Breached client SLAs
Bounce between tabs
Not finding good techs
Mis-categorized tickets
Technician burn-out
Non-standardized triaging
Institutional knowledge
Breached client SLAs
Bounce between tabs
Not finding good techs
Mis-categorized tickets
Technician burn-out
Non-standardized triaging
Institutional knowledge
Pricing & Plans
Hiring Bumblebees
Billed Monthly
Billed yearly
Basic questions about tickets
Trend analysis for tickets
Retrieve documentations, SOPs
Single shared bee instance
50 messages / day
Contractor
Perfect for tasks that you're comfortable paying a contractor to do
$500
per bee / month
Everything in Basic +
Triage and dispatch tickets
Human in the loop approval
Bulk ticket update capability
Fully dedicated bumblebee
No message limit
No credit card required for internship
Billed Monthly
Billed yearly
Basic questions about tickets
Trend analysis for tickets
Retrieve documentations, SOPs
Single shared bee instance
50 messages / day
Contractor
Perfect for tasks that you're comfortable paying a contractor to do
$500
per bee / month
Everything in Basic +
Triage and dispatch tickets
Human in the loop approval
Bulk ticket update capability
Fully dedicated bumblebee
No message limit
No credit card required for internship
Billed Monthly
Billed yearly
Basic questions about tickets
Trend analysis for tickets
Retrieve documentations, SOPs
Single shared bee instance
50 messages / day
Contractor
Perfect for tasks that you're comfortable paying a contractor to do
$500
per bee / month
Everything in Basic +
Triage and dispatch tickets
Human in the loop approval
Bulk ticket update capability
Fully dedicated bumblebee
No message limit
No credit card required for internship
About Us
Bumblebee's Founding Story
Bumblebee's Founding Story
Bumblebee's Founding Story
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Contact
Talk To Us
Talk To Us
Talk To Us
You can reach us through the channels below
You can reach us through the channels below
You can reach us through the channels below
hexi@hirebumblebee.com
+1 781 219 8423
290 King Street 10B, San Francisco, CA
FAQs
Frequently Asked Questions
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
Have Questions? We're Here to Help!
Have Questions? We're Here to Help!
Reach out to our support team for any queries or assistance.
Reach out to our support team for any queries or assistance.