Bumblebee
MSP's favorite AI Employee
Supercharge service delivery with AI that adapts to your tools and your processes
Integrated with
Technical Copilot
Pull information from disconnected tools
into a single place
Pull information from disconnected tools
into a single place
Pull information from disconnected tools
into a single place
No more switching between 10 tabs to gather context for a ticket. Simply ask Bumblebee to fetch the information you need
No more switching between 10 tabs to gather context for a ticket. Simply ask Bumblebee to fetch the information you need
No more switching between 10 tabs to gather context for a ticket. Simply ask Bumblebee to fetch the information you need
Bumblebee lives in your Microsoft Teams or Slack
Bumblebee lives in your Microsoft Teams or Slack
Bumblebee lives in your Microsoft Teams or Slack
Bumblebee integrates with vendors you already use
Bumblebee integrates with vendors you already use
Bumblebee integrates with vendors you already use
Bumblebee treats your data with SOC2 & HIPPA standards
Bumblebee treats your data with SOC2 & HIPPA standards
Bumblebee treats your data with SOC2 & HIPPA standards
Workflow Automation
Automate manual and repetitive processes
Automate manual and repetitive processes
Automate manual and repetitive processes
Triage Incoming Ticket
Enrich incoming tickets based on pre-defined rubric into correct categories
Analyze Ticket Trends
Understand what types of ticket occur frequently, and which category is taking long
Update Documentation
Upon ticket closure, analyze the work done and update internal documentation
Schedule Reminders
Follow up with customers or vendors before SLA deadline approaches
Service Delivery
Deliver higher quality service at lower cost
Deliver higher quality service at lower cost
Deliver higher quality service at lower cost
Train Bumblebee to interact with clients directly. Deliver faster and more personalized service in the same way as your best technician
Train Bumblebee to interact with clients directly. Deliver faster and more personalized service in the same way as your best technician
Train Bumblebee to interact with clients directly. Deliver faster and more personalized service in the same way as your best technician
Reduce first response time from 10 minutes to 30 seconds
Reduce first response time from 10 minutes to 30 seconds
Reduce first response time from 10 minutes to 30 seconds
Follow internal SOPs to deliver a personalized experience
Follow internal SOPs to deliver a personalized experience
Follow internal SOPs to deliver a personalized experience
Require human technician approval to ensure reliability
Require human technician approval to ensure reliability
Require human technician approval to ensure reliability
Turn on auto-approval after earning trust from customers
Turn on auto-approval after earning trust from customers
Turn on auto-approval after earning trust from customers
Human Technician
Wave goodbye to
Breached client SLAs
Bounce between tabs
Staffing challenges
Mis-categorized tickets
Technician burn-out
Repetitive processes
Institutional knowledge
Breached client SLAs
Bounce between tabs
Staffing challenges
Mis-categorized tickets
Technician burn-out
Repetitive processes
Institutional knowledge
Breached client SLAs
Bounce between tabs
Staffing challenges
Mis-categorized tickets
Technician burn-out
Repetitive processes
Institutional knowledge
Breached client SLAs
Bounce between tabs
Staffing challenges
Mis-categorized tickets
Technician burn-out
Repetitive processes
Institutional knowledge
About Us
Bumblebee's Founding Story
Bumblebee's Founding Story
Bumblebee's Founding Story
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Hexi was a senior software engineer at Amazon Web Services as of 2024. One day, he grabbed coffee with his best friend's dad, who was on the founding team of BitTitan. The coffee chat turned into a 4-hour conversation about the past, present and future of MSPs. Hexi was shocked to learn about an IT world outside the cloud. If Cloud is the backbone of enterprise, MSPs are the backbone of America's small medium businesses. Soon after, Hexi moved to San Francisco to immerse himself in the technology innovation, with the ambition of bringing the AI Innovation to every MSP. Bumblebee was born.
Contact
Talk To Us
Talk To Us
Talk To Us
You can reach us through the channels below
You can reach us through the channels below
You can reach us through the channels below
hexi@hirebumblebee.com
+1 781 219 8423
290 King Street 10B, San Francisco, CA
FAQs
Frequently Asked Questions
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
How can I start using Bumblebee?
How does Bumblebee integrate with my PSA?
Where can I interact with Bumblebee?
How does Bumblebee handle customer data?
Have Questions? We're Here to Help!
Have Questions? We're Here to Help!
Reach out to our support team for any queries or assistance.
Reach out to our support team for any queries or assistance.