How to automatically run Bumblebee for every ticket

By using a platform like Microsoft Power Automate, you can run Bumblebee workflow for every single ticket. You can use trigger such as "New Ticket Created" and ensure every ticket has the right context from the very beginning. 

We will be walking through an example today to run a "Repeat Work Analysis" for every single incoming ticket. The goal is to create a flow that, upon receiving a new ticket notification from your PSA's webhook, automatically runs Bumblebee's repeat work analysis and posts a detailed message to a specific Teams channel.

Workflow

Here is the high-level process:

• Trigger: Start the Power Automate flow using a generic webhook trigger that listens for incoming data from your PSA.

• Post: When webhook receives an event, post a message including the ticket identifiers to the a Microsoft Teams Channel so Bumblebee can get to work.

• Bumblebee Response: After work, Bumblebee post a rich, formatted AI-powered analysis to both PSA and Microsoft Teams channel. 

The flow begins in Power Automate with the "When an Teams webhook request is received" trigger. When you create this trigger, Power Automate generates a unique URL. You will copy this URL and paste it into the webhook configuration section of your PSA, pointing all new ticket notifications to your workflow.

The data from your PSA arrives as a single block of code (a JSON payload), so you can parse usable fields, like Ticket ID, Customer Name, and Asset ID. If you don't want to go through the hassle of picking the fields, just throw the entire block in there and let Bumblebee handle the parsing.

The final action is to use the Microsoft Teams connector to "Post a message in a chat or channel." Here, you can craft a clear, actionable instruction for Bumblebee, in a channel where Bumblebee is present. Then, Bumblebee will be sent to work and reply to you after the work is done, typically within 30 seconds.

Recommended Configurations

We recommend the following practices to help better manage Bumblebee workflows:

1. Post As: Must post as “User” instead of “Flow Bot” so Bumblebee will treat this message as an actionable message.

2. Team: Must post in a Channel or Team where Bumblebee App is installed in. We recommend to create a dedicated team called “BumblebeeWorkspace” to keep all interactions with Bumblebee in one place

3. Message: You can add any arbitrary question or instructions here for Bumblebee. Different workflow automation can leverage different questions.