Search through knowledge base and pull related documentation for an incoming inquiry

Sep 22, 2025

The Manual Triage Trap

For any Managed Service Provider (MSP) technician, some requests are universal. A simple message like, "We have a new employee starting in two weeks," kicks off a familiar, time-consuming scramble. You have to stop what you're doing, open another tab, and start digging through your knowledge base to find the correct Standard Operating Procedure (SOP).

Based on conversation with service delivery managers, technicians spend an average of 10 minutes per ticket looking for the right documentation. Every minute spent searching for documentation is a minute not spent solving critical issues. This constant context-switching between Slack, your ticketing system, and your knowledge base fragments your focus and kills productivity. It’s a workflow ripe for a modern, AI-powered solution.

How Bumblebee Streamlines Knowledge Base Lookup

As the video demonstrates, Bumblebee transforms the knowledge base lookup process into an instant, automated action. When a request comes into a Slack channel, a technician simply tags Bumblebee for help.

Here’s what happens next:

  1. Instant Analysis: Bumblebee immediately understands the request's intent—in this case, "new employee onboarding."

  2. Knowledge Base Search: It automatically runs a workflow that searches your existing knowledge base in Notion, locating the relevant SOP for the task.

  3. Actionable Summary: Instead of just linking to the document, Bumblebee replies in the Slack thread with a complete Triage Summary. This includes the issue's priority, its potential impact, and the key steps pulled directly from your SOP.

  4. Recommended Next Steps: Bumblebee outlines the exact actions to take, such as creating a ticket and even pre-drafting the ticket details. It then asks for confirmation before proceeding.

More Efficiency, Fewer Errors

By integrating directly with your tools, Bumblebee turns your static knowledge base into an active assistant. It empowers your team to handle requests with unmatched speed and consistency, ensuring the right process is followed every single time.