Highest ROI Automation

User onboarding and offboarding consistently rank as one of the most common ticket categories for MSPs. Across the industry, these two alone can account for 20% of all tickets. They’re repetitive, time-sensitive, and often filled with client-specific exceptions.

Every MSP follows a slightly different process — and within each MSP, some clients have unique onboarding quirks of their own. Instead of forcing your process into someone else’s template, Bumblebee lets you define your onboarding exactly the way you already do it, and automate from there.

Workflow In Action

Below is a demo showing Bumblebee running a Google Workspace onboarding workflow.

The workflow takes in the form data collected about the new user to be onboarded from the client. The form data includes the user details, departments, manager information, etc. Bumblebee reads the structured onboarding instructions you provide: names, license rules, organizational unit paths etc, and start the workflow.

Once triggered, the workflow:

1. Validates all required fields (first/last name, start date, department, manager, location, etc.).

2. Creates the Google Workspace user account with the correct primary email, OU placement, and enforced password reset.

3. Assigns licenses based on your rules — per-role, per-department, or per-client.

4. Procure new licenses when there are no more available.

5. Adds the user to groups and propagates permissions automatically.

6. Updates the ticket with timestamps and progress logs so technicians always know what happened, when, and why.

Everything runs exactly as you define it — no retraining and no surprises.

Handling Edge Cases

If a required Google Workspace SKU isn’t available, the workflow can call your Pax8 integration to purchase licenses automatically (or create a sub-task requesting approval). Once licenses are available, the workflow continues without technician intervention.

Some MSPs assign licenses through groups instead of direct seat assignment. Your workflow can follow whichever method you use: a) Add user → Assign group → License inherits automatically b) Or assign directly → Add to groups afterward. Both patterns are supported and fully customizable.

ROI Calculation

Let's do another calculation of the ROI:

• One-time setup: Turn on the necessary Google Admin API permissions and connect Pax8 if needed.

• Programming the workflow: Most MSPs take a few hours to test and refine their onboarding logic.

• Reap the benefits: The workflow handles every onboarding afterward — nights, weekends, holidays — with the exact process you’ve defined.

For MSPs resolving dozens of onboarding tickets every month, the time savings compound quickly. Even a conservative estimate can yield 10–20 technician hours saved per month, freeing your team to focus on higher-value work.

Beyond time savings, automation lowers the long-term cost of building and maintaining workflows. Traditional automation tools often require scripting, ongoing upkeep, or constant prompt tuning every time a client changes their requirements. With Bumblebee, you simply update your onboarding instructions in plain language, and the workflow adapts automatically. This reduces both engineering overhead and technician labor.